Explore the Heart of Progress
Vehicle Management
Culture and engagement are must have values. We engage with our staff across all disciplines and we provide clear and open support with a strong set of company ethics. We adapt, and are open to new ideas and processes. The importance of continually managing our standards allows us to deliver sound moral judgements and monitor good corporate governance and accountability. Our strength as a business and our energy to deliver comes from our staff. Our people are enthusiastic and passionate about looking after our clients. Delivering a service, unrivalled in our sector is what we strive to achieve. All of our staff are well trained with a broad understanding and knowledge of all areas of motor claims and have an excellent customer service approach. We aim high and always maintain our core principles. Claims are our speciality and so we are confident that we have the methods, skill set and all around ability to take care of your entire motor claims needs.
The Group 
Our strength as a group, and our energy to
deliver comes from our staff.
PVM’s MVPs 
We invest in our people, so they are all our
most valuable players. We recognise
creativity and innovation, which permeates
our entire organisation.
What Our Clients Say
I’ve had an excellent experience with Progress Vehicle Management. Their team is professional, responsive, and truly committed to customer satisfaction. From start to finish, the process was smooth and efficient. They made everything easy to understand and were always available to answer any questions I had. Highly recommend them to anyone looking for reliable and hassle-free vehicle management
My claims handler Finley has been nothing but exceptional his customer service is outstanding and goes beyond to help his clients I would strongly recommend him he should be promoted for his outstanding service kind caring and very humble person thank you again Finley for the outstanding service you have provided.
Wonderful experience with Progress Vehicle!From start to finish, my experience was excellent. I first spoke with Layla, and she was absolutely amazing. She took the time to really listen and ask the right questions, never rushing me—even though it was close to the end of the day. Layla made sure to stay in touch with message and kept me updated throughout. She clearly explained the entire process, and any time I had a question, she was always available and happy to help. This was my final time using a courtesy car, and she truly made the process seamless and stress-free.Later, I ran into some issues with a third-party insurer, and that’s when Emilia stepped in. She was incredible—calm, patient, and went above and beyond to find solutions. Her understanding and compassion meant so much to me during a frustrating time.Thank you so much to Progress Vehicle, and especially to Layla and Emilia—you both made a huge difference and I'm so grateful for your support!
I had the unfortunate experience of a motorcycle accident, and dealing with insurance was the last thing I wanted to deal with. Fortunately, Finlay at PVM made the entire process incredibly smooth and stress free. My claim was processed quickly and professionally. Finlay kept me informed every step of the way, which helped put my mind at ease. I can’t think him enough for his support!
I had a great experience with Leyla from the accident management team. She handled my claim efficiently from start to finish and kept me updated throughout the whole process. She was professional, friendly, and made everything smooth and stress-free. Really impressed with her service—highly recommend her to anyone needing help with an accident claim!Ref: 249060
I recently had an accident where someone hit my parked vehicle. Fortunately, I was referred to PVM by a friend, and my experience with them has been nothing short of excellent.Elle Cordery has been amazing throughout the entire process. She took the time to clearly explain the claims process, walking me through all the terms and conditions smoothly. Elle also arranged delivery of a hire vehicle and storage services for me, making everything much easier to handle.Elle deserves 7 stars for her outstanding service! I am incredibly grateful for her professionalism and support in resolving my case.
I wanted to take a moment to express my appreciation for the excellent service provided by Miss Karen. She handled my case with great professionalism, keeping me updated on time and ensuring everything was managed smoothly. The car was delivered as promised, exactly on time.Karen truly stands out—she's like a “cook bird,” only singing in the spring season, bringing warmth and positivity to everything she does. Her work is absolutely amazing, and I couldn’t have asked for better support.Thank you for having such a dedicated and skilled professional like Karen on your team!
I wanted to express my appreciation for the excellent service provided by Elle Cordery. She has been extremely polite and professional throughout the process, and I would like to request that Elle continue handling my file until the claim is finalized.Elle has been absolutely marvelous, and I feel confident with her managing my case.
Best claims handling company BY FAR !! No excess to pay, had my hire car delivered on very same day of my claim being approved and got paid out for my car with in one weeks - all thanks to the claims team and especially Charlie Hassan who dealt with my claim on priority basis. Thanks PVM once again for your support!
I had a very bad road traffic accident and was unsure of what to do. Thankfully, my friend referred me to Progress Vehicle Management, and I was fortunate to have Miss Leyla Nart assigned to handle my case. She was very kind, polite, and I must say, she has a sweet voice (she must be a singer!). She provided me with a replacement vehicle, allowing me to get back on the road. As a taxi driver, my car is my only source of income, and thanks to Leyla, I was able to return to work and resume earning.I would like to express my gratitude to the great Leyla Nart – she is truly amazing! I also want to thank Miss Karen, who helped me find the right vehicle for my work. Karen made sure that the vehicle was delivered on the same day, which was a huge relief.It was a collective team effort from Progress Vehicle Management, and I am truly grateful to everyone involved. Thank you all!
Only used them briefly after being refered by my insurance to assist with a hire car. The service was quick, friendly, and profesional. They were on hand for advise, and the car supplied looked good condition. Currently waiting to hand the car back, if it goes as smoothly, I can happily say my treatment was deserving of 5 stars.
I was involved in light collision back in Dec and my insurance contacted Progress Vehicle Management to deal with the repairs. My liaison officer was Emily. The case sadly wasn’t straight forward, however due to Emily’s diligence and professionalism everything was sorted in the end. Thank you very much.
This company very good excellent customer service they are doing very quick service & fast response& answer Emily did very good service & customer service thank you Emily keep it up always
Progress vehicle has been excellent there service was fast and clear , tom walford was excellent he made everything easy as he could and checking each time to see if I had my funds transferredExcellent services I will recommend
I was recently involved in a hit and run incident and a friend recommended progress vehicle management. Elle was handling my case and did so really well. The process went really smooth and quick. I would definitely recommend. 🫶🏼
I had accident and was referred by my friend.I am very satisfied and specially with Lyla Nart.Lyla was very helpful and she was always very quick to answer any queries.I would definitely recommend this company.
I received amazing service from Emily. She was incredibly kind and helpful with my situation. After being involved in an accident, she made everything so much easier for me. Her professionalism was outstanding, and she added such a personal touch to her service. Thank you so much, Emily!!
My car has been involved in a nonfault accident and had my car written off. A friend recommended Progress Vehicle Management and Emilia was my file handler. The assistance and customer service provided have been impeccable. I would recommend Progress and Emilia, if ever in need, really good service.
After my car accident - which left my car un-drivable, I was assisted so efficiently and helpfully by Sam Careless. I was supplied with a courtesy vehicle immediately and Sam was able to go through all the paperwork with me step by step. A fantastic service and I would highly recommend this company.
I was involved in quite a serious hit and run incident and was recommended Progress Vehicle Management by a close friend. Tom and Leyla took over my case and I can honestly say I’ve never experienced better customer service before, both Tom and Leyla made sure they communicated every step with me and made sure I left satisfied throughout the whole process. I have now used their services on two separate occasions and honestly cannot find any faults or wrong-doings on their behalf. Would highly recommend!
When my car had a non fault accident, the service I received from Progress Vehicle management was very professional and prompt, they followed up with my insurance agent and arranged the replacement delivered very quickly to my home. My claim handler Viktorija was very helpful and handled my case very promptly and professionally.
Madam Emily Jackson spoke to me today regarding my motorbike accident. Since I could not understand English well, she arranged an interpreter for me and resolved my matter very quickly. I felt as though I had known Miss Emily Jackson before—she is so polite, kind, and professional.She explained all the terms and conditions in simple language that I could easily understand. Whenever I seemed unsure, she asked the interpreter to double-check with me to ensure I fully understood what she was saying.I am extremely happy with the way she is handling my case.
I was recently involved in an accident and was referred by my friend to Progress Vehicle Management (PVM). My friend had previously dealt with a serious case through PVM and is a great admirer of their way of working. I was assisted by Elle, Connor, and Vicki. They arranged a translator for me so I could communicate in my language, and the entire process went smoothly. I am extremely happy with the support provided by Connor, Vicki, and Elle—they helped me a lot and made things much easier for me. I would highly recommend PVM to anyone with a claim. If you need assistance, talk to Vicki, Elle, or Connor—they are excellent!
Big Thanks to jess . Brilliant service from start to finish. Kept me up to date with delivery & collection of hire vehicle / claim updates. Would highly recommendThanks again
I was involved in an accident and contacted Progress Vehicle Management for assistance. My case has been handled by Connor and Elle, and I must say both have been incredibly polite, helpful, and professional throughout the process. They made sure I fully understood the claim procedures and documentation, breaking everything down in a simple and easy-to-follow manner. In short, they made what could have been a stressful experience feel straightforward and manageable.I highly recommend Connor and Elle for their exceptional support and professionalism. If you’re ever in an accident, I suggest asking Progress Vehicle Management to assign your case to them—you won’t be disappointed!
Excellent service. I was given a brand new electric mercedes vehicle whilst my car was being repaored. Viktorija was in particular excellent and responded to all my queries promptly
I would highly recommend PVM and can not speak highly enough of this company. Viktorija dealt with my claim and explained every step in the process, clearly and concisely. Thank you for making what could have been a stressful time, so much easier.
I highly recommend this company as they have been nothing but helpful and friendly towards me. Elle Cordley was the person that helped me and provided excellent service and support.
Elle has been amazing keeping in contact throughout my claim this was the first time I’ve ever had to claim and Elle made it smooth as possible and made sure I knew what stages everything was at.
Elle's professionalism in handling my claim was exceptional. Prompt delivery of a courtesy car and regular updates ensured all my needs were met seamlessly. A pleasure working with her.
Leyla was really helpful and kept me informed the whole way through. Great service
I am very satisfied, communication and cooperation with Layla Nart was a pleasure 😍. I highly recommend Layle for cooperation 👍🤗
I appreciate the help Progress Vehicle Management Ltd done for me they finalised my claim in 2 weeks and i was ready for payout, i would recommend these guys to everyone
I could not recommend this company enough! I had the pleasure of communicating with Jessica Withers, she has been so kind and helpful when talking me through the process of having my hire car. The customer service here is phenomenal and Jessica is an asset to the company - thank you all !!
excellent experience dealing with Leyla, my car was booked in for its repairs and a hire car booked to be delivered for the same day, i didn't hear anything from the hire dept for over a week and it was getting closer to my supposed repair and hire delivery day, when i rang i was told that they didn't have a car for me for the day me and Leyla had arranged, and could the dates be changed, obviously this couldn't happen as my car was booked in for repairs, and this would mean going a full weekend without a vehicle, so after a few calls back and forth Leyla got this all sorted, and i was offered a choice of three cars for delivery, i picked my car and it arrived on the day we arranged, the delivery driver was lovely too.
PVM has been recommended from a family friend and I recently used them to handle a claim on my behalf.My case was handled by Emilia! She was great from start to finish, she always sure i was updated throughout and involved myself on every step of the claim.Highly Recommend PVM and Emilia.
Had quite a fairly easy time considering 3rd party didn’t want to take liability. Leyla really worked her magic and made it happen and possible for my car to get fixed. Process was easy and I felt in the loop with everything going on. Hire car was delivered within a few days of confirmation of liability and my car was delivered back clean and tidy and completely fixed! Thank you for the help!
I had a lovely woman called leyla who dealt with my claim, she gave me fantastic support through out, very caring and understanding lady, thankyou so much leyla! 🖤
I would highly recommend this company because I received excellent service staff involvement. Jessica Withers was the lady whom I spoke with and she was absolutely outstanding; she explained everything clearly and step-by-step, always keeping me updated on my claim progress and what the next stage was. I didn't have to call up all the time to get an update because she provided it via WhatsApp, which is very convenient. Jessica went the extra mile and more to help me, and I would recommend anyone to deal with her.I also want to thank the transport management who went out of their way to drop off a courtesy car. Even though it was nasty wet weather they came and delivered the courtesy car for me, which I greatly appreciate. Thank you so much to the whole team for their great teamwork.Andy Anderson.
I sincerely appreciate their professional service and prompt assistance in providing me with a vehicle. I would especially like to commend Gary and Finlay for their exceptional efforts and support during a difficult time; I am truly grateful for their help.
Service was at a good level across the board and responses were fast — Viktorija was especially helpful.
Great Service! Dropped off a like for like vehicle in great condition. Process was smooth, professional and efficient. Highly recommend
PVM did great job with managing my claim. From the very beginning all process was smooth and quick. Mrs. Emily Jackson help was outstanding with how she was ready to help and provide support whenever I was needed it throughout the claim. Overall, I am happy from the work PVM did, and I definitely will recommend their services.
Recent experience of using this service after an accident and was very very pleased with how it was handled. Process made very smooth and straightforward. Communication was excellent and was kept informed of things at all stages. My case was dealt with by Leyla Nart and she was excellent!! Thank you!
Fantastic service received from these guys, brand new courtesy car delivered within a day of the incident, kept me informed at every stage by email and always answered my emails either immediately or very soon after. Stand out advisor was Connor Lock who really is so knowledgeable and efficient in his role. Thank you for making the whole process very smooth and stress free.
I appreciated the service from PVM Ltd.Special thanks to Emily Jackson.shes always on the clock,replied on time and straight away very helpful.Every question you ask she got all the answer spots on.very accommodating no complaints at all.thats y I give her five star.
Their service is exceptional making the whole process smooth and problem free. From start to finish PVM did not disappointThey are in regular contact throughout and always explain everything in full detail and a special thanks to Jessica Withers for she's excellent customer service.
Wonderful staff to deal with especially Viktorija made my claim go smooth and easy and super fast everything was done received my payment in 2 weeks, will highly recommend them. Very clean and new cars as curtesy till your own is fixed or payed for
My case was dealt by tilly who was very clear throughout the whole time. Kept me updated at every stage and was very approachable with any question. Thank you tilly for all your help. Mohammad talha nadeem
highly recommend this company because I received excellent service.Tom and Conner was outstanding; he explained everything step-by-step, always keeping me updated on my claim and what the next stage was. I didn't have to call up all the time to get an update because he provided it from what’s up thanks for everythingShirzoi
Emilia was excellent she handled my claim after my car was hit by another driver. She was always helpful, friendly really good and quick service so happy thanku Emilia 5⭐️⭐️⭐️⭐️⭐️ for u .
An excellent company, really enthusiastic and patient on the phone, communicative staff (especially Victorija) and efficient service all round.
Viktorija was professional and excellent handler for my case, a true asset for the company.My overall experience with PVM was a little jaded, it took months to obtain approval from the other insurance to pay for my car to be repaired. The hire car was not similar to my car... Didnt even have a functioning GPS.
I highly recommend this company because I received excellent service. Leyla was outstanding; she explained everything step-by-step, always keeping me updated on my claim and what the next stage was. I didn't have to call up all the time to get an update because she provided it via WhatsApp, which is very convenient. Leyla went the extra mile to help me, and I would recommend anyone to deal with her.I also want to thank the transport manager who went out of their way to drop off a courtesy car. Even though it was late at night, they came out of hours to do this for me, which I greatly appreciate. Thank you so much to the whole team for their great teamwork.
Very professional experience from start to finish.I was hit by another driver and I was originally with another insurance company at the time. They completely failed in their process, so I was recommended to PVM by DT Car Repairs, a local bodyworks company.Elle Cordery took on my case and from the beginning, when I was in a difficult position, she went above and beyond to sort this all out and keep me posted at all stages of the process.I was given a replacement hire car in 2 days and from then on, it was a very fluid process.I have my car back as of today and all is well. I can only thank Elle and PVM to getting to this stage and I will be recommending your company to other people, who may have had a similar issue with large Insurance companies.Thanks again!
Review for PVMI had a great experience with PVM, thanks to Emily's assistance with my car hire process. Communication was a breeze as she was accessible via WhatsApp and responded promptly to any questions I had. I was really satisfied with their service.Thank you!
Had a really good experience with PVM I’ve never had to use my insurance in 15 years and no fault of mine I had a crash the day before I was going on holiday I was stressed over whelmed and not a clue where to start thankfully I was passed to Jessica Withers who I can’t thank enough the patience this women has is outstanding I don’t understand insurance and she repeated herself to me over again until I got what was going on, she answered all my silly questions and reassured me and I didn’t have to do a thing it was all so quick and easy. I had a courtesy the day I got home from holiday and Jessica made what was suppose to be stressful time an easy straight forward less stressful experience. Thank you so much for all you have done and hopefully I won’t need PVM again but I feel rest assured that if I needed to it will be ok! Thanks again defo recommend and thanks Jessica Withers and PVM.
Emily Jackson was excellent from start to finish on my claim after my car was hit by another driver. She was always helpful, friendly and courteous. Thank you Emily for taking all the stress away!!! 5 🌟
Emily was great she helped me throughout she kept me updated without me having to chase. Thank you so much Emily.
Highly recommend Leyla Nart at Progress Vehicle Management. I was nervous at first because my car at to be taken away to be repaired but Leyla kept me updated throughout the process and provided me with a hire car. Thank you leyla for making the experience stress free!
I was referred to progress vehicle management ltd by my insurance company Hedgehog following a car accident on 4th of August 2024.Miss ELLE CORDERY was my claim handler, she was handle my claim very carefully and professionally with efficiency and kept me informed at all times.Finally satisfactorily concluded.Also she arranged courtesy car for me when claim was prossing.I had found she has done the best job as my experience.Elle (P.V.M) Best claim Handler and PVM is one of the best company.I will be strongly recommends to my family and friends.I wish all the best for ELLE, AND P.V.M.
Highly recommend Emily Jackson dealt with my case start to finish. And throughout the the whole process. She always kept me informed and explained everything to me. It only took a month to sort everything out plus she gave me a courtesy car straight away and extended it for extra couple of days. Thank u so much for your help less stress for me 😊
Need to make a claim?
In the unfortunate event of an accident, we’re here to assist you every step of the way. Our dedicated claims team is ready to provide prompt support and guidance to help you navigate the claims process smoothly.
Contact us now to report your claim and let us help you get back on the road with minimal hassle.
