Explore the Heart of Progress
Vehicle Management
Culture and engagement are must have values. We engage with our staff across all disciplines and we provide clear and open support with a strong set of company ethics. We adapt, and are open to new ideas and processes. The importance of continually managing our standards allows us to deliver sound moral judgements and monitor good corporate governance and accountability. Our strength as a business and our energy to deliver comes from our staff. Our people are enthusiastic and passionate about looking after our clients. Delivering a service, unrivalled in our sector is what we strive to achieve. All of our staff are well trained with a broad understanding and knowledge of all areas of motor claims and have an excellent customer service approach. We aim high and always maintain our core principles. Claims are our speciality and so we are confident that we have the methods, skill set and all around ability to take care of your entire motor claims needs.
The Group 
Our strength as a group, and our energy to
deliver comes from our staff.
PVM’s MVPs 
We invest in our people, so they are all our
most valuable players. We recognise
creativity and innovation, which permeates
our entire organisation.
What Our Clients Say
Had quite a fairly easy time considering 3rd party didn’t want to take liability. Leyla really worked her magic and made it happen and possible for my car to get fixed. Process was easy and I felt in the loop with everything going on. Hire car was delivered within a few days of confirmation of liability and my car was delivered back clean and tidy and completely fixed! Thank you for the help!
I had a lovely woman called leyla who dealt with my claim, she gave me fantastic support through out, very caring and understanding lady, thankyou so much leyla! 🖤
I would highly recommend this company because I received excellent service staff involvement. Jessica Withers was the lady whom I spoke with and she was absolutely outstanding; she explained everything clearly and step-by-step, always keeping me updated on my claim progress and what the next stage was. I didn't have to call up all the time to get an update because she provided it via WhatsApp, which is very convenient. Jessica went the extra mile and more to help me, and I would recommend anyone to deal with her.I also want to thank the transport management who went out of their way to drop off a courtesy car. Even though it was nasty wet weather they came and delivered the courtesy car for me, which I greatly appreciate. Thank you so much to the whole team for their great teamwork.Andy Anderson.
I sincerely appreciate their professional service and prompt assistance in providing me with a vehicle. I would especially like to commend Gary and Finlay for their exceptional efforts and support during a difficult time; I am truly grateful for their help.
Service was at a good level across the board and responses were fast — Viktorija was especially helpful.
Great Service! Dropped off a like for like vehicle in great condition. Process was smooth, professional and efficient. Highly recommend
PVM did great job with managing my claim. From the very beginning all process was smooth and quick. Mrs. Emily Jackson help was outstanding with how she was ready to help and provide support whenever I was needed it throughout the claim. Overall, I am happy from the work PVM did, and I definitely will recommend their services.
Recent experience of using this service after an accident and was very very pleased with how it was handled. Process made very smooth and straightforward. Communication was excellent and was kept informed of things at all stages. My case was dealt with by Leyla Nart and she was excellent!! Thank you!
Fantastic service received from these guys, brand new courtesy car delivered within a day of the incident, kept me informed at every stage by email and always answered my emails either immediately or very soon after. Stand out advisor was Connor Lock who really is so knowledgeable and efficient in his role. Thank you for making the whole process very smooth and stress free.
I appreciated the service from PVM Ltd.Special thanks to Emily Jackson.shes always on the clock,replied on time and straight away very helpful.Every question you ask she got all the answer spots on.very accommodating no complaints at all.thats y I give her five star.
Their service is exceptional making the whole process smooth and problem free. From start to finish PVM did not disappointThey are in regular contact throughout and always explain everything in full detail and a special thanks to Jessica Withers for she's excellent customer service.
Wonderful staff to deal with especially Viktorija made my claim go smooth and easy and super fast everything was done received my payment in 2 weeks, will highly recommend them. Very clean and new cars as curtesy till your own is fixed or payed for
My case was dealt by tilly who was very clear throughout the whole time. Kept me updated at every stage and was very approachable with any question. Thank you tilly for all your help. Mohammad talha nadeem
highly recommend this company because I received excellent service.Tom and Conner was outstanding; he explained everything step-by-step, always keeping me updated on my claim and what the next stage was. I didn't have to call up all the time to get an update because he provided it from what’s up thanks for everythingShirzoi
Emilia was excellent she handled my claim after my car was hit by another driver. She was always helpful, friendly really good and quick service so happy thanku Emilia 5⭐️⭐️⭐️⭐️⭐️ for u .
An excellent company, really enthusiastic and patient on the phone, communicative staff (especially Victorija) and efficient service all round.
I highly recommend this company because I received excellent service. Leyla was outstanding; she explained everything step-by-step, always keeping me updated on my claim and what the next stage was. I didn't have to call up all the time to get an update because she provided it via WhatsApp, which is very convenient. Leyla went the extra mile to help me, and I would recommend anyone to deal with her.I also want to thank the transport manager who went out of their way to drop off a courtesy car. Even though it was late at night, they came out of hours to do this for me, which I greatly appreciate. Thank you so much to the whole team for their great teamwork.
Very professional experience from start to finish.I was hit by another driver and I was originally with another insurance company at the time. They completely failed in their process, so I was recommended to PVM by DT Car Repairs, a local bodyworks company.Elle Cordery took on my case and from the beginning, when I was in a difficult position, she went above and beyond to sort this all out and keep me posted at all stages of the process.I was given a replacement hire car in 2 days and from then on, it was a very fluid process.I have my car back as of today and all is well. I can only thank Elle and PVM to getting to this stage and I will be recommending your company to other people, who may have had a similar issue with large Insurance companies.Thanks again!
Review for PVMI had a great experience with PVM, thanks to Emily's assistance with my car hire process. Communication was a breeze as she was accessible via WhatsApp and responded promptly to any questions I had. I was really satisfied with their service.Thank you!
Had a really good experience with PVM I’ve never had to use my insurance in 15 years and no fault of mine I had a crash the day before I was going on holiday I was stressed over whelmed and not a clue where to start thankfully I was passed to Jessica Withers who I can’t thank enough the patience this women has is outstanding I don’t understand insurance and she repeated herself to me over again until I got what was going on, she answered all my silly questions and reassured me and I didn’t have to do a thing it was all so quick and easy. I had a courtesy the day I got home from holiday and Jessica made what was suppose to be stressful time an easy straight forward less stressful experience. Thank you so much for all you have done and hopefully I won’t need PVM again but I feel rest assured that if I needed to it will be ok! Thanks again defo recommend and thanks Jessica Withers and PVM.
Emily Jackson was excellent from start to finish on my claim after my car was hit by another driver. She was always helpful, friendly and courteous. Thank you Emily for taking all the stress away!!! 5 🌟
Emily was great she helped me throughout she kept me updated without me having to chase. Thank you so much Emily.
Highly recommend Leyla Nart at Progress Vehicle Management. I was nervous at first because my car at to be taken away to be repaired but Leyla kept me updated throughout the process and provided me with a hire car. Thank you leyla for making the experience stress free!
I was referred to progress vehicle management ltd by my insurance company Hedgehog following a car accident on 4th of August 2024.Miss ELLE CORDERY was my claim handler, she was handle my claim very carefully and professionally with efficiency and kept me informed at all times.Finally satisfactorily concluded.Also she arranged courtesy car for me when claim was prossing.I had found she has done the best job as my experience.Elle (P.V.M) Best claim Handler and PVM is one of the best company.I will be strongly recommends to my family and friends.I wish all the best for ELLE, AND P.V.M.
Highly recommend Emily Jackson dealt with my case start to finish. And throughout the the whole process. She always kept me informed and explained everything to me. It only took a month to sort everything out plus she gave me a courtesy car straight away and extended it for extra couple of days. Thank u so much for your help less stress for me 😊
Highly recommend! Bradley Kirkham dealt with my case from start to finish and throughout the whole process he always kept me informed and explained each step of the process. He took the stress out of a stressful situationBradley was very polite and was always pleasant to deal with. I felt the process has been very fast and efficient I thought I would have to wait months for my claim to be resolved when in fact it's only taken 3 weeks!Bradley also arranged for a courtesy car which was a relief.Thank you again Bradley! 😀
Emily at Progress Vehicle Management was awesome. She got me sorted straight from the off and kept me updated along the way. I received a hire car within a day of the accident so i could still get to work and even when the other party's insurance tried to dispute my claim she was there fighting my corner.Emily Jackson, who handled my case, was kind, super friendly, always helpful, and she updated me regularly through emails and phone calls..Using PVM and Emily Jackson specifically has been a privilege and a pleasure.
Progress Vehicle Management were absolutely amazing.They gave me a courtesy car while they dealt with the other driver's insurance, which was a huge relief. They kept contact with me throughout the 2 months and helped as much as they can.Emily Jackson, who handled my case, was amazing. She was super friendly, always helpful, and she updated me at least once a week through emails, so I always knew what was going on I recently used Progress Vehicle Management, and they were awesome.Will definitely recommend you guys and use you again when required.Thank you so much EMILY
I recently used Progress Vehicle Management, and they were awesome! They gave me a courtesy car while they dealt with the other driver's insurance, which was a huge relief.Leyla Nart, who handled my case, was amazing. She was super friendly, always helpful, and she updated me at least once a week through emails and phone calls, so I always knew what was going onThe whole process took about 8 months because the other driver’s insurance was really slow with paying out for my car repairs. Even though it took a while, Progress Vehicle Management kept pushing and stayed on top of things.Their customer service was top-notch. Leyla made everything so much easier and less stressful. You can tell they really care about their clients and want to make the process as smooth as possible.I definitely recommend Progress Vehicle Management if you ever need help after an accident. They’re dedicated, friendly, and really good at what they do. Big thanks to Leyla and the whole team for making a tough situation much better!
Very happy with my experience dealing with PVM, my car was written off and it wasn’t my fault. Leyla Nart was extremely helpful in dealing with my claim and I was paid the value of my car promptly. Leyla kept me informed and reassured me every step of the way!
Excellent company with amazing staff! Emily Jackson took care of my claim and did exactly as she said. Always prompt, reliable, friendly and delivered results. Thank you! Will definitely recommend you guys and use you again when required.
Very speedy service. Leyla Nart offered great customer service, extremely friendly, and reassured me throughout every step of the way. I was offered a range of cars by Leyla and was able to have my courtesy car delivered the following day after my accident, early in the morning which was super helpful. Thank you for all your support :)
Dealt with a non fault accident,very smooth no issues great service by the team including Ella and the rest
So far my experience with Progress Vehicle Management LTD is excellent! Emily provided exceptional service throughout my experience. Her professionalism, expertise, and clear communication made the entire process smooth and hassle-free. I highly commend her for her outstanding contributions.
I was unfortunate enough to be involved in a write-off car collision in September 2023.My insurance wouldn't provide me with a car, even though I was not at fault, because apparently a write-off wasn't covered in the smallprint.My insurance company were also really difficult to communicate with and information was sparse and important data went missing.I contacted PVM and they quickly provided me with a good quality hire car & took over the handling of everything, and finally ensured that my insurance company paid out the money due to me, which is all sorted as of today, early February 2024.Leyla and Melissa were professional, courteous and efficient at handling my case; providing me with updates and keeping things running smoothly, and I can't thank them enough.
Need to make a claim?
In the unfortunate event of an accident, we’re here to assist you every step of the way. Our dedicated claims team is ready to provide prompt support and guidance to help you navigate the claims process smoothly.
Contact us now to report your claim and let us help you get back on the road with minimal hassle.
