Introducer Support
Our end to end claims handling proposition is something we are proud of. We have the processes and systems in place to effectively and quickly process your clients claim. You will get detailed MI in return and regular updates from our class leading claims centre staff.
What Our Clients Say
Ali Dmr
2 weeks ago
Thank you 🙏
Tony Moores
2 weeks ago
Very quick and very professional service which goes above what I expected
Jude Bryant
3 weeks ago
The guy who came to collect the car his name was Gary. He was very polite and very professional he made it all very easy.
Tracie Mundell
2 months ago
Excellent service thank you Victoria
ahmed aljizooli
2 months ago
5 stars for Viktorija! Brilliant service, very helpful and made the whole process so easy. Thank you!
Ellena Ternent
2 months ago
Excellent customer service from Viktorija, thank you
Tracey Triplow
2 months ago
Thanks Viktorija, seamless process after a non fault accident. Very nice courtesy car was provided too! Excellent communication from the team and delivery of the courtesy car was excellent and close to where I worked, nothing was to much trouble
Pat Harding
3 months ago
I would definitely recommend Progress they made my experience quick and easy and very respectful. Viktorija was also very friendly and helpful she is a credit to the company, thank you
Sarah Gilbert
3 months ago
I found all the team very helpful - I was involved in an incident where the car was unrepairable, car was delivered within a couple of days whilst I waited for a new car to be delivered - communication through out was great, Thankyou all.
jo fuller
3 months ago
I have had a very good experience with PVM. They handled my claim and vehicle hire very professionally and Viktorija has been especially helpful.
Ahmed Hassanien
4 months ago
Highly recommended. From the first phone call to getting my car back repaired, the PVM team were supportive, helpful and easy to deal with throughout. Really grateful for all the help along the way.
Joston Rebello
4 months ago
Excellent service from Progress vehicle Management. After my car accident, they took care of everything and made the whole process stress-free. The team was professional, responsive, and incredibly helpful throughout. A special thank you to viktorija for the support and excellent communication.
Natasha Moran
4 months ago
Would thoroughly recommend Progress Vehicle Management. Faultless service when providing me with a courtesy car and great communication from Viktorija throughout the process. I wouldn’t hesitate to use again!
Asmat Ullah Sakhi
5 months ago
Good service and really helpful staff.
Hamza Mazhar
5 months ago
A Dahdal
5 months ago
Lauren very helpful i am not given this review because I want to give her this review seriously she is very helpful and professional and she did everything I want without any delay i will give her 10 star 🌟 if I could thanks again Lauren
Inan Chowdhury
5 months ago
Loved their openness and honesty! Very simple people to work with and gets straight to the point!
Shoutout to Lauren Gouder for making the process simple🫡
saamir marghade
5 months ago
Replacement car was excellent.
There was no communication between service center and PVM. I had to rebook my service.
Everything else was good .
Hina Sheraz
5 months ago
Anton Kozytskyi
5 months ago
I had a very positive experience with Progress Vehicle Management after my accident. I contacted them straight away, and they immediately took care of everything professionally and efficiently. They provided me with a replacement car very quickly and handled my case smoothly from start to finish.
A special thank you to Viktoriia, who always kept me informed, explained everything clearly, and was very supportive throughout the whole process. Her communication and professionalism made a stressful situation much easier.
Highly recommend Progress Vehicle Management for their fast service, great support, and excellent customer care.
Laura Knight
5 months ago
Lauren and PVM was amazing. Communication was thorough and supportive from the beginning thank you
Hanna
5 months ago
After my car accident, Progress Vehicle Management handled everything professionally from start to finish. Jessica Withers was brilliant throughout the whole process — always helpful, supportive, and keeping me updated every step of the way. She dealt directly with the third-party insurance and secured full payment for my car repairs. While my car was being repaired, they provided me with a like-for-like replacement vehicle, which was delivered the very next day. The whole experience was smooth and stress-free thanks to her support. I couldn’t have asked for a better service and would definitely recommend.
Harriet Glover
5 months ago
I have recently used Progress Vehicle Management and dealt with Emily Jackson. She has been fantastic from the start, communication has been outstanding, and very reassuring. Would definitely recommend. Thank you Emily
Amanda Geggie
5 months ago
Excellent service provided and very helpful
Kelly Claire
5 months ago
I had a great experience with Progress Vehicle Management. The vehicle was in excellent condition, and everything was handled seamlessly. The team, especially Emily Jackson, was helpful and professional throughout, which really made the whole process stress-free.
Ellyn Earl
5 months ago
Excellent service, no issues at all.
Phil Jackson
6 months ago
Viktorija was really helpful through what can be a stressful experience. Thanks to all staff at progress vehicle management for a great service. 5 stars from me
Ryan Dever
6 months ago
I was involved in a nasty head on crash with a driver who fell asleep. Whilst progress vehicle management were unable to help with my written off vehicle. They quickly organised a like for like SUV for me to use whilst I waited for my settlement figure to come through. Karolina, Aaron and Toni were all extremely helpful and responsive quickly organizing the car to be delivered and picked up as well as answering any queries I had before and during the hire. The vehicle itself was beautifully presented and the gentlemen who dropped off and collected the vehicle were very professional and friendly as well.
Emmanuel Aluko
6 months ago
I spoke to Emily Jackson over the phone today what an amazing service provided, would 100% recommend listened to every detail very good active listening and attention to detail, unmatched professionalism and genuinely put a smile on my face
Murad Khalil
6 months ago
Helpful all the way can’t thank them enough
Kwexa halabjay
7 months ago
Goofy Goof
7 months ago
I recently had the pleasure of dealing with Emily Jackson from Progress Vehicle Management following an incident where another driver crashed into the back of my car. From start to finish, Emily was outstanding.
As someone with no prior experience in handling car insurance claims, I found the process quite daunting at first. However, Emily made everything straightforward and stress-free. She guided me through each step with clarity and patience, ensuring I fully understood what was happening and what was required from me.
What really stood out was her communication. She kept me consistently informed, provided timely updates, and was always approachable and willing to help with any questions I had. Her professionalism and reassurance made a difficult situation much easier to manage.
I’m truly grateful for her support and would highly recommend Emily to anyone needing assistance with a claim. She is a real asset to Progress Vehicle Management.
Wendy Salt
7 months ago
Really smooth process from the start to finish. My only issue would be the cleanliness of the car. If I was paying for a hire car I would expect it to be a lot cleaner.
Sophie Platten
7 months ago
Great service- gave lots of updates, quick replies to emails and professional staff
Matt C-T
7 months ago
A good service. Sorting this stuff out is a pain, but this was reasonable. Using a WhatsApp number to send images etc really helped.
Wilson Ofunne
7 months ago
Progress Vehicle Mgt provided service car during the repair of my vehicle; I have found the team very professional and friendly.
nicola Lewis Ward
8 months ago
Victorjia was very helpful and explained the whole process in clear detail
Osman Cankur
8 months ago
Would like to say thank you to leyla nart dealing with my claim very smooth strongly recommend pvm to all people
Noor Jahan
8 months ago
I had the pleasure of Emily Jackson dealing with my claim/case. She was professional from the start and went above and beyond to assist. I cannot fault the service at all. I’m confident everything went as swiftly as it did as Emily was managing the case. Thank you for all your help.
Taha Khan
8 months ago
some of the very best people, helpful at every step from the first contact till the end of the process every indiviual was super helpful and supportive. One stop solution for your need either is collection of your damaged vehicle or delivering you courtsey car.
Ghulam Mujtaba
8 months ago
Emily was very much responsive and addressed my queties and concerns. I was not happy with initial delivery provided by the Driver is initially the car was provided without a type two charging cable when I asked I was updated by the driver that they do not provide type two cables as it is not provided by the company I said to him it is provided by the company, but he said he will confirm from the management I raised my concerns on the email and the management responded positively by saying they will provide a cable next day. car provided was in reasonably okay but the only issue was the mileage Car would give was around 140 miles per charge otherwise I am happy with the progress vehicle management.
Labib Juned
8 months ago
PVM helped by assisting with my claim with a hire vehicle, great service and communication by Viktorija who always kept me in the loop, they provided me with a very nice Peugeot 3008, which the delivered and collected. Overall very friendly and helpful, much recommended!
julius joseph
8 months ago
Had a recent insurance claim made for my car. Emily Jackson in claims team was the point of contact for all correspondence. She gave clear guidance and supported throughout the claim period.She promptly organised the hire vehicle while my car was in garage and scheduled the delivery at my convenience to fit with my work schedule. I really appreciate the service from Progress Vehicle Management and the help of Emily for a hassle free insurance claim.
Zaim Hajrullahu
8 months ago
Very helpful, no complication at all.
Satisfied with the service
Harriet Phillips
8 months ago
Amazing experience with PVM. In what has been a really stressful time Leyla has gone above and beyond and helped me tremendously during this time and made the progress a lot easier and relaxed for me. I recommend PVM to anyone! Thank you for all your help Leyla!
queeneth osondu
9 months ago
I want to express my gratitude to PVM for their incredible support following my accident. A special thanks to Viktorija for guiding me through my confusion and answering all my questions during this challenging time. I highly recommend their services!
Owen Copeland
9 months ago
Laura Gaudner was the assistant that helped me sort my car out after it had been written off! She was amazing, was calm collected and helped me every step of the way! Kept me informed about what was happening and just made it the very easy to sort this out! Highly recommend if in this situation!
Thanks
Ish K
9 months ago
Progress vehicle management has been amazing with me especially the Viktorija she is the one been dealing with me and my process keeping me up to date and helping me any questions on my mind she would help and answer , couldn’t ask for any more help of her thank you
tristan medus
9 months ago
Lauren was very helpful and collected and repaired my car very quickly after my accident
Simmone Thompson
9 months ago
Koray Demir
9 months ago
Went through a tragic accident and had plenty of help from Leyla to set it straight got paid and had a helpful experience with the temporary car I was given. Very professional company very happy with my experience with them
Salem Barahma
10 months ago
Lauren was the one helping me out and she done an amazing job made it quick and easy for me will defo be coming back to this company if I’ve got any problems again
luiz susta
10 months ago
dealt with my claim very fast thanks to leyla nart cheers
Naz Haque
10 months ago
Susannah has been an absolute pleasure to work with. She goes above and beyond when it comes to chasing files and ensuring everything is handled efficiently. Her responsiveness, attention to detail, and genuine commitment to answering every question thoroughly truly stand out. Throughout every interaction, she maintains a consistently positive and reassuring approach, which makes the entire process seamless and stress-free. I would highly recommend Susannah to anyone looking for quick, effective, and exceptional support.
Ameer Ahmed
10 months ago
Leyla has been amazing. Her attention to detail is second to none, thanks for all your great help
Indran Balachandran
10 months ago
Well done Ben Wilson , good customer service and work
Ashley Colclough
10 months ago
Lauren was extremely helpful throughout the process and kept me informed at all stages throughout the repair both on the phone and via whats app with quick responses. Highly recommend PVM.
Irfan Erden
10 months ago
They do the right thing to the beam, they are very good.
Dave Price
10 months ago
Great help and excellent service throughout. My contact was with Ben Wilson, who managed the whole process impeccably.
Sabin Prundaru
10 months ago
Thank you leyla very professional and fast thanks again to leyla nare my file handler
northlondon cars/super cars
10 months ago
“Leyla, just a quick shoutout: you’re smashing it with the customers. Always helpful, always on point, never dropping the ball. That kind of consistency is rare and it stands out big time. Keep doing exactly what you’re doing; it’s noticed, it matters, and it’s definitely going to pay off. Nice work!” 👊
Rita Rucinske
10 months ago
I want to express my gratitude to this company and particularly Emily, who worked extremely efficiently and helped me through the process. I highly recommend Progress Vehicle Management Ltd.
Sohil Vahora
10 months ago
I would like to share my experience with Emily Jackson. She is very helpful, polite and professional. She treated me with respect and explained everything clearly. Her communication is excellent and she always made sure I was comfortable. I really appreciate her support.
Thank you, Emily, for your kindness and great service. I highly recommend her.
Ramune Siauciuniene
10 months ago
I had an excellent experience with Progress Vehicle Management, thanks to the outstanding support from Viktorija Oxspring. She was professional, friendly, and kept me fully informed throughout my claim. Viktorija made the whole process smooth and stress-free, always responding quickly and clearly. I truly appreciate her help and would highly recommend her and the team for their exceptional service.
Louise Johnson
10 months ago
Very helpful!!! and made the whole process so much easier following a crash. Curtesy car sorted within hours. Great service with delivery. Lovely to be able to message a human on WhatsApp for updates even though I didn’t need to as they would update every step of the way. Viktorija you have been a pleasure communicating with throughout. Thank you
ASHISH PADHIYAR
11 months ago
Very supportive and good experience with Viktorija. I really appreciate it.
M Roch
11 months ago
Emily Jackson dealt with my claim. From the start she calmly explained the process to me and regularly kept me up to date with the progress of my claim. Emily was always helpful, knowledgable and friendly. Thank you.
Dr. Mahmoud BenAbdalla
11 months ago
Not so long ago I was involved in car accident, the company was very proactive, Especially Emily Jackson, she was quite helpful, kind and the whole process was stress free, thank you guys I’ve enjoyed the Q8s
George Tenovici
11 months ago
Pleasant experience throughout entire process. Prompt reply , Viktorija was of real help every time. Thank you!
Mark Dickson
11 months ago
My daughters car was hit and the driver drove off , luckily we got the details .
We thought would struggle to get it settled .
Our claim was handled by Elle cordery, she was fantastic, from start to finish , making sure we were fully informed and satisfied throughout the process.
Will be recommending progres vehicle management and especially Elle to friends and work colleagues if they ever need the service
Alison Dickson
11 months ago
Used this company to fix my daughters car. I dealt with a lady called Elle who provided her with a courtesy car while the car was being repaired. Elle kept us informed throughout the process and within 2 weeks it was back looking good as new. Would like to say a huge thankyou to Elle and her team for an outstanding friendly service. We will definitely be recommending this company in the future.
Sedat Ahmed
11 months ago
One of the best companies in the industry. I highly recommend
Samantha Parry
11 months ago
Great experience with this company, special mention to Viktorija who kept me informed throughout! Would highly recommend 😊
Salim Shaikh
11 months ago
I recently had the pleasure of using progress vehicle management ltd, and I couldn’t be more impressed. From start to finish, the experience was exceptional and friendly service
Саша Жубель
11 months ago
Great team. Recommend to everyone 👍👍👍
aleks kuna
12 months ago
Great services
aman sanghera
12 months ago
I recently got into a bad accident with a lorry. I took my car to progress vehicle management, I was in a hire vehicle within a few hours of the accident. The claims team were wonderful, everything was sorted very quickly and I was always kept up to date. Thank you to Elle and Russell!
olasoji opa
1 year ago
Outstanding service from Progress Vehicle Management after my accident, efficient, transparent, and hassle-free. I was kept informed throughout, and everything was handled quickly. Special thanks to Viktorija Oxspring for her exceptional support and professionalism.
Clarine Kinsman
1 year ago
Emily Jackson has been one of the best staff member who has really helped me from the day one I had incident. Her response and her focus of helping is very good. I really recommend Emily to everyone guys. She is the real definition of problem solving.
Lee Leach
1 year ago
Leyla was my account handler and was absolutely fantastic. Jess also helped.
Everyone I have spoken to/dealt with has been brilliant, knowledgeable and helpful. Really impressed. Have to say leyla is a huge asset to the company - thank you everyone
GhostlyKiller 123
1 year ago
Recently had an accident, my point of contact has been Emily throughout the process! I cannot stress just how wonderful she has been! The whole process has been simple, and very straightforward! Emily has been a star throughout! Kind, professional, courteous, and beyond helpful! Thanks once again Emily!
Ivan Khomut
1 year ago
Stanislavs Vanaga
1 year ago
Kirsty Allen
1 year ago
Absolutely fantastic service
I was involved in a car accident the day before I was due to drive to Cornwall. Elle from the accident team had my car collected and a curtesy car sorted the same day.
So I could still get away without no worry. Highly recommend
Karolis Jalinskas
1 year ago
Olanky Alanky (Olanky)
1 year ago
Every company MUST have an Emily Jackson!
She must be the owner or one of the owners as she handled everything as if the business is hers.
Right from the start of my claim to when I got my car back, Emily was outstanding. Polite, professional, prompt and corresponding was top notch. She made everything so simple and easy for me.
It felt as if I had nothing to do as Emily was on top of everything and I was always kept in the loop at every stage till I got my car back. Nothing was ever too much.
She is an asset to PVM.
Ben Jackson
1 year ago
We were in a car accident recently, we went through PVM as reccomended by a friend.
I honestly Can’t praise Elle cordery enough. She was So professional and took all the stress out of the whole situation. The service received was amazing, so fast and efficient.
Thank you Elle cordery for all your help
lukas noreika
1 year ago
Karolina Budvytyte very nice helper and person
Danielle Maddern
1 year ago
I dealt with Jess and cannot fault anything with her, she explained everything in depth and put my mind at ease!
Cristian Paun
1 year ago
I recently had an accident and went through Progress Vehicle Management for my claim, and I couldn’t be more impressed with their service. From start to finish, the process was smooth, efficient, and completely stress-free. The team was professional, communicated clearly, and kept me updated every step of the way.
They handled everything quickly and made what could have been a difficult situation feel manageable. I really appreciated how responsive and supportive they were throughout the entire process.
A special thanks to Karolina Budvytyte, my file handler, who was exceptionally helpful and professional. Her clear communication and dedication truly stood out.
Highly recommended for anyone needing accident claim support — a truly reliable and customer-focused service.
Emma Jones
1 year ago
sandeep khaira
1 year ago
I would like to make an announcement that My case was dealt with by Karolina Budvytyte, and I can confidently say that she is THE BEST. Her professionalism, dedication, and efficiency were truly outstanding throughout the process.- I highly recommend Karolina for anyone seeking top-tier service.
Amanj Nawzad
1 year ago
I highly recommend this company.quick process and staff very good. From amanj
angel angel
1 year ago
Happy with the service. Viktorija was very helpful. Updates was sent out to keep in trac
Vincenzo Palmieri
1 year ago
Great company to deal with ! Viktorija Was most Helpful from start to finish in a accident that wasn't our fault & made the stress that goes with this sort of claim so much easier, From hire car , keeping us up to date with claim to dealing with payout for our vehicle Would recommend Progress vehicle management very highly in a non fault accident, Well done Viktorija
E K
1 year ago
Excellent service. Very helpful and good communication Thank you Viktorija
kofi bawuah
1 year ago
Wonderful company with extremely helpful staff who will explain the ins and outs of the claim and repair process.
the gentleman Tom whom helped me was extremely informative very helpful and kept in contact with me for the duration of my claim. Service was first class and I would recommend this company to friends and family.
you will certainly be in good hands. Absolutely fantastic customer service.
Vender
1 year ago
Really suggest this company , create customer service especially from Viki , Thanks!!!
Ali Khan
1 year ago
Excellent service by Emily
Jamie
1 year ago
Good experience working with PVM (Viktorija in particular). Having a car accident is a stressful time and they made the process nice and easy and as stress free as possible. Much appreciated.
Ant Lakin
1 year ago
Viktorija - Amazing, cant fault the service. Looked after me, explained everything and got a me a pretty nifty hire car!
SV Car Hire
1 year ago
Very helpful customer service, made sure I had a swift and stress free exchange for vehicle drop off. Thanks again Viktorija
Raj Gang
1 year ago
Jess has been a calming professional, helped me navigate through a difficult time with clarity of conversations through messages and emails.
The only difficulty we had was to retrieve the vehicle from RNW following the accident, which PVM helped resolve. A big thank you.
Melted portsmouth
1 year ago
Very professional and prompt
I was helped by Lauren G every step of the way which made it a painless and smooth process 🙏🏼🙏🏼
Gabriela Garcea
1 year ago
Alan Gibb
1 year ago
Emily Jackson made everything go really smooth and the service was fantastic from the start until the finish. Great Communications all the way through and nothing was to much trouble. I would definitely recommend.
Sam Beresford
1 year ago
Kerrie Bale
1 year ago
I have had the pleasure of dealing with Emily Jackson at Progress Vehicle Management Ltd. She carefully explained everything to me, was empathic at all times and was able to provide me with a car on a credit hire basis. The service has been second to none! Thoroughly recommend if you have been involved in a non-fault accident!
The Truth
1 year ago
Even though I had bad experience with my accident, Finlay was very helpful kind and sorted the matter out as soon as possible. Got my hire vehicle straight away delivered and collected my car. The claim only took literally a month and everything just went smoothly. I cannot thank Finlay enough!
Karen Daglish
1 year ago
Excellent experience with Emily from Progress Vehicle Management who was very supportive and achieved a positive outcome.
Dila Siva
1 year ago
I’ve had an excellent experience with Progress Vehicle Management. Their team is professional, responsive, and truly committed to customer satisfaction. From start to finish, the process was smooth and efficient. They made everything easy to understand and were always available to answer any questions I had. Highly recommend them to anyone looking for reliable and hassle-free vehicle management
Mobin Arif (M888EN X)
1 year ago
My claims handler Finley has been nothing but exceptional his customer service is outstanding and goes beyond to help his clients I would strongly recommend him he should be promoted for his outstanding service kind caring and very humble person thank you again Finley for the outstanding service you have provided.
T F
1 year ago
Wonderful experience with Progress Vehicle!
From start to finish, my experience was excellent. I first spoke with Layla, and she was absolutely amazing. She took the time to really listen and ask the right questions, never rushing me—even though it was close to the end of the day. Layla made sure to stay in touch with message and kept me updated throughout. She clearly explained the entire process, and any time I had a question, she was always available and happy to help. This was my final time using a courtesy car, and she truly made the process seamless and stress-free.
Later, I ran into some issues with a third-party insurer, and that’s when Emilia stepped in. She was incredible—calm, patient, and went above and beyond to find solutions. Her understanding and compassion meant so much to me during a frustrating time.
Thank you so much to Progress Vehicle, and especially to Layla and Emilia—you both made a huge difference and I'm so grateful for your support!
Ben Pemberton
2 years ago
I had the unfortunate experience of a motorcycle accident, and dealing with insurance was the last thing I wanted to deal with. Fortunately, Finlay at PVM made the entire process incredibly smooth and stress free. My claim was processed quickly and professionally. Finlay kept me informed every step of the way, which helped put my mind at ease. I can’t think him enough for his support!
Fahdia Saghir
2 years ago
I had a great experience with Leyla from the accident management team. She handled my claim efficiently from start to finish and kept me updated throughout the whole process. She was professional, friendly, and made everything smooth and stress-free. Really impressed with her service—highly recommend her to anyone needing help with an accident claim!
Ref: 249060
Kashif Khan
2 years ago
I recently had an accident where someone hit my parked vehicle. Fortunately, I was referred to PVM by a friend, and my experience with them has been nothing short of excellent.
Elle Cordery has been amazing throughout the entire process. She took the time to clearly explain the claims process, walking me through all the terms and conditions smoothly. Elle also arranged delivery of a hire vehicle and storage services for me, making everything much easier to handle.
Elle deserves 7 stars for her outstanding service! I am incredibly grateful for her professionalism and support in resolving my case.
Araas Asif
2 years ago
I wanted to take a moment to express my appreciation for the excellent service provided by Miss Karen. She handled my case with great professionalism, keeping me updated on time and ensuring everything was managed smoothly. The car was delivered as promised, exactly on time.
Karen truly stands out—she's like a “cook bird,” only singing in the spring season, bringing warmth and positivity to everything she does. Her work is absolutely amazing, and I couldn’t have asked for better support.
Thank you for having such a dedicated and skilled professional like Karen on your team!
Abid Rana
2 years ago
I wanted to express my appreciation for the excellent service provided by Elle Cordery. She has been extremely polite and professional throughout the process, and I would like to request that Elle continue handling my file until the claim is finalized.
Elle has been absolutely marvelous, and I feel confident with her managing my case.
sergio cordeiro
2 years ago
Best claims handling company BY FAR !! No excess to pay, had my hire car delivered on very same day of my claim being approved and got paid out for my car with in one weeks - all thanks to the claims team and especially Charlie Hassan who dealt with my claim on priority basis. Thanks PVM once again for your support!
Suresh Babu
2 years ago
I had a very bad road traffic accident and was unsure of what to do. Thankfully, my friend referred me to Progress Vehicle Management, and I was fortunate to have Miss Leyla Nart assigned to handle my case. She was very kind, polite, and I must say, she has a sweet voice (she must be a singer!). She provided me with a replacement vehicle, allowing me to get back on the road. As a taxi driver, my car is my only source of income, and thanks to Leyla, I was able to return to work and resume earning.
I would like to express my gratitude to the great Leyla Nart – she is truly amazing! I also want to thank Miss Karen, who helped me find the right vehicle for my work. Karen made sure that the vehicle was delivered on the same day, which was a huge relief.
It was a collective team effort from Progress Vehicle Management, and I am truly grateful to everyone involved. Thank you all!
Simon Lee Nixon
2 years ago
Only used them briefly after being refered by my insurance to assist with a hire car. The service was quick, friendly, and profesional. They were on hand for advise, and the car supplied looked good condition. Currently waiting to hand the car back, if it goes as smoothly, I can happily say my treatment was deserving of 5 stars.
catalina pzepolski
2 years ago
I was involved in light collision back in Dec and my insurance contacted Progress Vehicle Management to deal with the repairs. My liaison officer was Emily. The case sadly wasn’t straight forward, however due to Emily’s diligence and professionalism everything was sorted in the end. Thank you very much.
Navaneethan Rasiah
2 years ago
This company very good excellent customer service they are doing very quick service & fast response& answer Emily did very good service & customer service thank you Emily keep it up always
Karen Myers
2 years ago
Jass Gill
2 years ago
Best company excellent service
Maisha Amin
2 years ago
Progress vehicle has been excellent there service was fast and clear , tom walford was excellent he made everything easy as he could and checking each time to see if I had my funds transferred
Excellent services I will recommend
Mina Mohamed
2 years ago
I was recently involved in a hit and run incident and a friend recommended progress vehicle management. Elle was handling my case and did so really well. The process went really smooth and quick. I would definitely recommend. 🫶🏼
shariif shoobaaye
2 years ago
Very good
Nabeel Aslam
2 years ago
I had accident and was referred by my friend.I am very satisfied and specially with Lyla Nart.Lyla was very helpful and she was always very quick to answer any queries.I would definitely recommend this company.
Karan Singh
2 years ago
I received amazing service from Emily. She was incredibly kind and helpful with my situation. After being involved in an accident, she made everything so much easier for me. Her professionalism was outstanding, and she added such a personal touch to her service. Thank you so much, Emily!!
armir hoti
2 years ago
My car has been involved in a nonfault accident and had my car written off. A friend recommended Progress Vehicle Management and Emilia was my file handler. The assistance and customer service provided have been impeccable. I would recommend Progress and Emilia, if ever in need, really good service.
Jo Wiley
2 years ago
After my car accident - which left my car un-drivable, I was assisted so efficiently and helpfully by Sam Careless. I was supplied with a courtesy vehicle immediately and Sam was able to go through all the paperwork with me step by step. A fantastic service and I would highly recommend this company.
Murat Birol
2 years ago
I was involved in quite a serious hit and run incident and was recommended Progress Vehicle Management by a close friend. Tom and Leyla took over my case and I can honestly say I’ve never experienced better customer service before, both Tom and Leyla made sure they communicated every step with me and made sure I left satisfied throughout the whole process. I have now used their services on two separate occasions and honestly cannot find any faults or wrong-doings on their behalf. Would highly recommend!
Binu sam
2 years ago
When my car had a non fault accident, the service I received from Progress Vehicle management was very professional and prompt, they followed up with my insurance agent and arranged the replacement delivered very quickly to my home. My claim handler Viktorija was very helpful and handled my case very promptly and professionally.
asif bakroliya
2 years ago
Madam Emily Jackson spoke to me today regarding my motorbike accident. Since I could not understand English well, she arranged an interpreter for me and resolved my matter very quickly. I felt as though I had known Miss Emily Jackson before—she is so polite, kind, and professional.
She explained all the terms and conditions in simple language that I could easily understand. Whenever I seemed unsure, she asked the interpreter to double-check with me to ensure I fully understood what she was saying.
I am extremely happy with the way she is handling my case.
MARIAN
2 years ago
I was recently involved in an accident and was referred by my friend to Progress Vehicle Management (PVM). My friend had previously dealt with a serious case through PVM and is a great admirer of their way of working. I was assisted by Elle, Connor, and Vicki. They arranged a translator for me so I could communicate in my language, and the entire process went smoothly. I am extremely happy with the support provided by Connor, Vicki, and Elle—they helped me a lot and made things much easier for me. I would highly recommend PVM to anyone with a claim. If you need assistance, talk to Vicki, Elle, or Connor—they are excellent!
Matthew
2 years ago
Big Thanks to jess . Brilliant service from start to finish. Kept me up to date with delivery & collection of hire vehicle / claim updates. Would highly recommend
Thanks again
Delowar Hossain
2 years ago
I was involved in an accident and contacted Progress Vehicle Management for assistance. My case has been handled by Connor and Elle, and I must say both have been incredibly polite, helpful, and professional throughout the process. They made sure I fully understood the claim procedures and documentation, breaking everything down in a simple and easy-to-follow manner. In short, they made what could have been a stressful experience feel straightforward and manageable.
I highly recommend Connor and Elle for their exceptional support and professionalism. If you’re ever in an accident, I suggest asking Progress Vehicle Management to assign your case to them—you won’t be disappointed!
kemal kem
2 years ago
Excellent service. I was given a brand new electric mercedes vehicle whilst my car was being repaored. Viktorija was in particular excellent and responded to all my queries promptly
Andrew Owen
2 years ago
I would highly recommend PVM and can not speak highly enough of this company. Viktorija dealt with my claim and explained every step in the process, clearly and concisely. Thank you for making what could have been a stressful time, so much easier.
Eddie Amuzu
2 years ago
I highly recommend this company as they have been nothing but helpful and friendly towards me. Elle Cordley was the person that helped me and provided excellent service and support.
Hayley Ure
2 years ago
Elle has been amazing keeping in contact throughout my claim this was the first time I’ve ever had to claim and Elle made it smooth as possible and made sure I knew what stages everything was at.
Arber Toto
2 years ago
Elle's professionalism in handling my claim was exceptional. Prompt delivery of a courtesy car and regular updates ensured all my needs were met seamlessly. A pleasure working with her.
Jeanette Blenkinsopp
2 years ago
Leyla was really helpful and kept me informed the whole way through. Great service
Renata Kerber
2 years ago
I am very satisfied, communication and cooperation with Layla Nart was a pleasure 😍. I highly recommend Layle for cooperation 👍🤗
Huso Glbdk
2 years ago
I appreciate the help Progress Vehicle Management Ltd done for me they finalised my claim in 2 weeks and i was ready for payout, i would recommend these guys to everyone
Ellie Binder
2 years ago
I could not recommend this company enough! I had the pleasure of communicating with Jessica Withers, she has been so kind and helpful when talking me through the process of having my hire car. The customer service here is phenomenal and Jessica is an asset to the company - thank you all !!
Kelly Donkersley
2 years ago
excellent experience dealing with Leyla, my car was booked in for its repairs and a hire car booked to be delivered for the same day, i didn't hear anything from the hire dept for over a week and it was getting closer to my supposed repair and hire delivery day, when i rang i was told that they didn't have a car for me for the day me and Leyla had arranged, and could the dates be changed, obviously this couldn't happen as my car was booked in for repairs, and this would mean going a full weekend without a vehicle, so after a few calls back and forth Leyla got this all sorted, and i was offered a choice of three cars for delivery, i picked my car and it arrived on the day we arranged, the delivery driver was lovely too.
Mariglen Luka
2 years ago
PVM has been recommended from a family friend and I recently used them to handle a claim on my behalf.
My case was handled by Emilia! She was great from start to finish, she always sure i was updated throughout and involved myself on every step of the claim.
Highly Recommend PVM and Emilia.
Jodie Hall
2 years ago
Had quite a fairly easy time considering 3rd party didn’t want to take liability. Leyla really worked her magic and made it happen and possible for my car to get fixed. Process was easy and I felt in the loop with everything going on. Hire car was delivered within a few days of confirmation of liability and my car was delivered back clean and tidy and completely fixed! Thank you for the help!
Carlie Wood
2 years ago
I had a lovely woman called leyla who dealt with my claim, she gave me fantastic support through out, very caring and understanding lady, thankyou so much leyla! 🖤
Andy Anderson
2 years ago
I would highly recommend this company because I received excellent service staff involvement. Jessica Withers was the lady whom I spoke with and she was absolutely outstanding; she explained everything clearly and step-by-step, always keeping me updated on my claim progress and what the next stage was. I didn't have to call up all the time to get an update because she provided it via WhatsApp, which is very convenient. Jessica went the extra mile and more to help me, and I would recommend anyone to deal with her.
I also want to thank the transport management who went out of their way to drop off a courtesy car. Even though it was nasty wet weather they came and delivered the courtesy car for me, which I greatly appreciate. Thank you so much to the whole team for their great teamwork.
Andy Anderson.
Shaqawan
2 years ago
I sincerely appreciate their professional service and prompt assistance in providing me with a vehicle. I would especially like to commend Gary and Finlay for their exceptional efforts and support during a difficult time; I am truly grateful for their help.
Martin B
2 years ago
Service was at a good level across the board and responses were fast — Viktorija was especially helpful.
Chris Holness
2 years ago
Great Service! Dropped off a like for like vehicle in great condition. Process was smooth, professional and efficient. Highly recommend
Robert Witek
2 years ago
PVM did great job with managing my claim. From the very beginning all process was smooth and quick. Mrs. Emily Jackson help was outstanding with how she was ready to help and provide support whenever I was needed it throughout the claim. Overall, I am happy from the work PVM did, and I definitely will recommend their services.
B T
2 years ago
Recent experience of using this service after an accident and was very very pleased with how it was handled. Process made very smooth and straightforward. Communication was excellent and was kept informed of things at all stages. My case was dealt with by Leyla Nart and she was excellent!! Thank you!
Rebecca McKee
2 years ago
Fantastic service received from these guys, brand new courtesy car delivered within a day of the incident, kept me informed at every stage by email and always answered my emails either immediately or very soon after. Stand out advisor was Connor Lock who really is so knowledgeable and efficient in his role. Thank you for making the whole process very smooth and stress free.
Ernan Arguelles
2 years ago
I appreciated the service from PVM Ltd.
Special thanks to Emily Jackson.shes always on the clock,replied on time and straight away very helpful.Every question you ask she got all the answer spots on.very accommodating no complaints at all.thats y I give her five star.
Katarzyna Mrugacz
2 years ago
Their service is exceptional making the whole process smooth and problem free. From start to finish PVM did not disappointThey are in regular contact throughout and always explain everything in full detail and a special thanks to Jessica Withers for she's excellent customer service.
Feroz Hajezada
2 years ago
Wonderful staff to deal with especially Viktorija made my claim go smooth and easy and super fast everything was done received my payment in 2 weeks, will highly recommend them. Very clean and new cars as curtesy till your own is fixed or payed for
Talha Nadeem
2 years ago
My case was dealt by tilly who was very clear throughout the whole time. Kept me updated at every stage and was very approachable with any question. Thank you tilly for all your help. Mohammad talha nadeem
wais shirzoi
2 years ago
highly recommend this company because I received excellent service.Tom and Conner was outstanding; he explained everything step-by-step, always keeping me updated on my claim and what the next stage was. I didn't have to call up all the time to get an update because he provided it from what’s up thanks for everything
Shirzoi
Ameena M
2 years ago
Emilia was excellent she handled my claim after my car was hit by another driver. She was always helpful, friendly really good and quick service so happy thanku Emilia 5⭐️⭐️⭐️⭐️⭐️ for u .
Colin Hart
2 years ago
An excellent company, really enthusiastic and patient on the phone, communicative staff (especially Victorija) and efficient service all round.
Michelle Gayle
2 years ago
I highly recommend this company because I received excellent service. Leyla was outstanding; she explained everything step-by-step, always keeping me updated on my claim and what the next stage was. I didn't have to call up all the time to get an update because she provided it via WhatsApp, which is very convenient. Leyla went the extra mile to help me, and I would recommend anyone to deal with her.
I also want to thank the transport manager who went out of their way to drop off a courtesy car. Even though it was late at night, they came out of hours to do this for me, which I greatly appreciate. Thank you so much to the whole team for their great teamwork.
john o'brien
2 years ago
Great really helpful
sripath chandrareddy
2 years ago
Good service and friendly staff
G Man
2 years ago
Very professional experience from start to finish.
I was hit by another driver and I was originally with another insurance company at the time. They completely failed in their process, so I was recommended to PVM by DT Car Repairs, a local bodyworks company.
Elle Cordery took on my case and from the beginning, when I was in a difficult position, she went above and beyond to sort this all out and keep me posted at all stages of the process.
I was given a replacement hire car in 2 days and from then on, it was a very fluid process.
I have my car back as of today and all is well. I can only thank Elle and PVM to getting to this stage and I will be recommending your company to other people, who may have had a similar issue with large Insurance companies.
Thanks again!
Need to make a claim?
In the unfortunate event of an accident, we’re here to assist you every step of the way. Our dedicated claims team is ready to provide prompt support and guidance to help you navigate the claims process smoothly.
Contact us now to report your claim and let us help you get back on the road with minimal hassle.
