PVM chose Artemis as their preferred telecom partner to embark on a journey to replace its legacy system and explore ways to maximise and improve productivity in their call centres.
As a result Artemis implemented a feature rich CCaaS solution that encompassed advanced call reporting, cloud call recording, and CRM integration with call transcription which can be uploaded to CRM and tagged for auditing purposes.
The business targeted 4 keys areas of development all of which have been achieved through close partnership. Improved operational efficiency, improved customer service, cost control and scalability and future proofed business processes.
