We recognise that technology services and solutions are powering digital transformation and developing our own, bespoke CRM plays a huge part in making our business successful.   The system (Genesys), is fully customisable and has a core ownership design.  Supplier communication is driven automatically  with data and documents being both pushed from and pulled into our work flows as key events trigger automated backend processes.
API and other connectivity models enable secure input of data directly into our system as well as providing real time reporting of the claim process on an individual and group level.  API’s also provide integration, personalisation and strengthen efficiency  for both the client and Progress Vehicle Management.  However you process your data, we can connect and integrate into almost all current data systems seamlessly and we are happy to discuss directly with your IT team  to ensure a secure rapid flow of data and information.

Strategic planning allows us to capitalise on process workflows and affords us the ability to easily integrate and create new ones.  The development of connectivity and the recognition of the benefits this brings helps us to understand, identify and reduce processing costs, positively improving our performance demands and our general scalability position.   We have strong resource through the group and enjoy the benefit of a considerable vertical integration of services.
With a focus on automation, we are able to build on a solid foundation with investment in time and operations helping to support new opportunities through smooth, well planned and organic growth.